Our promise to you is that we source the highest quality ingredients available to us for your health and safety. Our toys are made of skin-safe certified, platinum cure silicone. We use non-toxic pigments and micas that are fully encapsulated in silicone. The utmost care goes into our research and methods to ensure that your toy is safe, and that the pleasure lasts for years to come. Our toys go through triple inspection for flaws, and we will never sell a product that doesn't meet our personal quality and safety standards. Have a question? Feel free to ask! We strive to be transparent about the products that we use in your toys.
Your privacy and pleasure are our utmost priority, which is why all of our products are shipped in discreet and non-descript packaging, with the return address "DHT" to deter nosy neighbors or housemates. We place no logos or markings on the outside of the box, and we will never give out customer information. We report our products to customs as 'Silicone Sculptures' and 'Silicone Stress Toys'.
To reduce waste, we ship in recyclable and/or biodegradable packaging. Our toys come sealed in a clear, biodegradable, tamper-evident bag to ensure that YOU are the only one handling your toy.
Please be sure to double check your shipping information at checkout. DHT is not responsible for any lost or stolen packages after shipping.
We pride ourselves on satisfying customer desires - both sexual and transactional. If there is a problem with your order or you have a special request, please don't hesitate to contact us so we can see what we can do. We can't move mountains (or get the mail to run faster) but we want to do all we can to ensure that your experience buying and enjoying our toys goes as smoothly as possible.
Due to the nature of our product, we cannot accept returns or trades. Because of this we may contact you to ask questions or clarify something prior to shipping, to ensure everything is up to your and our standards with your order. We ship products in clear, tamper evident packaging so the buyer can inspect on arrival. If there is an issue with your toy, it must be raised before the tamper evident seal is broken to receive a refund.
Our products are unique, hand made art pieces with a function. We take pride in our quality, but want to emphasize the handmade nature of our products may result in minor surface textures or imperfections. Even non-flops may feature small imperfections such as model finish textures, slight variations in shape/firmness, and trim lines. While imperfections are inevitable, we guarantee that we will never sell a product with a flaw that would affect its ability to be used safely.
If there are any issues with your Darker Horse Toys product please email us at DarkerHorseDesigns@gmail.com so we can help.